The Challenge
Why Application Problems Take So Long to Fix
Without good telemetry, teams search logs by hand and guess at causes while users wait.
Is This Relevant?
Is This Use Case Relevant to Your Organization?
The people, moments and signals that usually bring this need to the surface.
Relevant Teams
- Engineering teams
- IT operations and support
- Application owners
Common Triggers
- A long or repeated outage
- Move to microservices or cloud
- Complaints about slow fixes
Warning Signs
- Problems reported by users first
- Hours spent searching logs
- Alerts that nobody acts on
Typical Environments
- Web, mobile and back-end applications
- Cloud, on-premises and hybrid platforms
Benefits
What Better Looks Like
Intended benefits. Actual results depend on your environment and starting point.
Our Approach
A Practical Approach
Modernize in steps, with visibility from the start. Each stage is tailored to your environment.
Assess
Review application architecture, dependencies, performance and incidents.
Prioritize
Rank what you find by business impact, effort and risk, and agree where to start.
Design
Agree the modernization path and the observability design.
Implement
Modernize components and add telemetry and alerting.
Validate and Optimize
Test functionality and performance, and check monitoring catches problems.
Solutions
Solutions That Can Help
The solutions that address this use case, starting with the primary one.
Services
How Signisys Can Support You
The services that deliver the approach, from the first assessment to ongoing improvement.
Technology
Technology Options
Where technology fits in the approach. Specific platforms and partner status are confirmed for each engagement.
Before You Start
What to Consider Before Getting Started
A little preparation makes the first assessment faster and its findings more reliable.
- Applications and services in scope
- Existing monitoring tools
- Telemetry volume and cost
- On-call and incident processes
- Who will own the work and act on recommendations
- Engagement model and ongoing support
Measuring Success
How to Measure Success
Illustrative measures. Agree a baseline first, and keep targets separate from measured results.
Time to Detect
How quickly problems are noticed.
Time to Diagnose
Time to find the cause.
Time to Restore
Time to fix and recover.
Alert Noise
Alerts that need no action.
Our Approach
How We Deliver Results
How Signisys works, from the first assessment to handover and beyond.
FAQs
Frequently Asked Questions
Common questions about this use case.
What is application observability?
The ability to understand what an application is doing from its traces, metrics and logs, so problems can be found and explained quickly.
Will collecting more data increase costs?
It can, so data collection is focused on what helps diagnosis, with retention set to match need.
What information is needed to get started?
The applications in scope, current monitoring and logging tools, recent incidents and how teams respond today.
Which environments does this apply to?
Web, mobile and back-end applications on cloud, on-premises or hybrid platforms.
How is progress measured?
Agree a baseline for measures such as time to detect, time to diagnose, time to restore and alert noise, then track them over time.
Related Content
Related Outcomes, Use Cases and Guides
Where to go next: the outcome this use case supports, nearby scenarios, technology partners and practical guides.
Business Outcome
Improve IT Reliability and Business Continuity
Problem Explainer
What Causes Slow Application Troubleshooting? Common Problems and Warning Signs
Coming soon
How-To Guide
How to Monitor Applications and Troubleshoot Issues Faster: A Practical Step-by-Step Guide
Coming soon
Checklist
Monitor Applications and Troubleshoot Issues Faster Checklist: What IT Teams Should Assess
Coming soon
Decision Guide
How to Choose the Right Approach to Monitor Applications and Troubleshoot Issues Faster: Options and Trade-Offs
Coming soon
Troubleshoot Faster
Share your current challenges and priorities with Signisys to explore an approach suited to your environment.