Overview
Understanding the Retail and E-commerce Operating Environment
Stores, online channels and supply chains all depend on systems that stay available when customers need them.
How the Sector Operates
- Stores, warehouses and online channels working together
- Demand that rises sharply in peak seasons and promotions
- Customers who expect a consistent experience everywhere
Where Technology Matters
- Point-of-sale, e-commerce and order systems
- Networks that connect stores and warehouses
- Data on sales, stock and customers
What Drives Change
- The cost of downtime during busy periods
- Security risk to customer and payment data
- The need for faster, clearer sales and stock reporting
Challenges
Technology Challenges Facing Retail and E-commerce Organizations
Common pressures. Priorities differ from one organization to the next.
Business Outcomes
Business Outcomes We Help You Pursue
The business outcomes most relevant to retailers and e-commerce businesses.
Use Cases
Use Cases for the Retail and E-commerce Industry
Scenarios with a clear retail and e-commerce connection.
Solutions
Solutions for Retail and E-commerce Organizations
The solutions behind these use cases, and why each matters in retail and e-commerce.
Services
Services That Support Your Industry Priorities
The Signisys services that deliver these solutions.
Technology
Technology Platforms
The technology areas involved. Specific platforms and partner status are confirmed per engagement.
Considerations
Considerations for Retail and E-commerce Technology Environments
Points to review early, so the work fits how your organization runs.
- Trading hours, peak seasons and change freezes
- Payment data and the standards that apply
- Many stores with limited on-site IT staff
- Point-of-sale and store devices that must keep working
- Connections with suppliers, marketplaces and delivery partners
- Customer data and privacy obligations
Our Approach
How We Work with Retail and E-commerce Organizations
Tailored to each engagement, and planned around trading periods.
Discover
Understand your stores, channels, systems and priorities.
Assess
Review the current environment, risks, gaps and constraints.
Design
Define an approach that fits operational requirements and business goals.
Implement
Deliver agreed changes with testing, scheduled outside peak trading.
Optimize
Measure results and identify further improvements, where in scope.
Measuring Progress
Measuring Progress
Example measures, not results achieved by Signisys. Agree a baseline, and keep targets separate from measured results.
Channel Availability
The share of time online and store systems are available.
Store Connectivity Incidents
How often network problems affect store operations.
Cost per Order
Technology cost relative to orders processed.
Reporting Time
How long it takes to produce sales and stock reports.
Why Signisys
How We Support Industry Priorities
How Signisys works, from the first assessment to handover and beyond.
FAQs
Frequently Asked Questions
Common questions from retailers and e-commerce businesses.
Which technology priorities can Signisys help retailers address?
Availability of online and store systems, store connectivity and security, scalable cloud platforms and connected sales and stock data.
Can the approach work with our existing store and online systems?
Yes. Work starts with an assessment of your stores, channels and systems, so changes fit what is already in place.
How do you avoid disruption during peak trading?
Changes are scheduled outside peak periods and agreed change freezes, with testing and a way back if needed.
How are payment and customer data requirements considered?
They are reviewed during the assessment and reflected in the design.
How can we measure the impact of a technology initiative?
Agree a baseline for measures such as channel availability, store connectivity incidents, cost per order and reporting time, and track them over time.
Let's Talk Retail IT
Share your operational challenges and goals with Signisys to explore technology options that fit your environment.