Overview
What Our End-User Computing Services Cover
Help to give people the right devices and tools, keep them secure and support them through their life.
Types of Work
- Device planning, deployment and refresh
- Central endpoint management and updates
- Endpoint security
- Digital workplace and collaboration tools
- End-user support and device retirement
Environments
- Office, remote and hybrid workforces
- Company-owned laptops, PCs and mobile devices
- Collaboration and productivity platforms
Scoped Separately
- Device and license purchases
- Repairs under manufacturer warranty
- Ongoing managed end-user support
- Application development
Challenges
Challenges We Help Address
The common problems that lead organizations to look for end-user computing support.
What We Deliver
Our End-User Computing Services
What each service covers and the value it is intended to bring. Engagements include only what you need.
Our Approach
How the Service Is Delivered
A staged approach, agreed with you at the start of each engagement.
Discover and Assess
Understand your users, devices, tools, security needs and how support works today.
Design and Plan
Define the recommended approach, scope, responsibilities and milestones.
Implement and Integrate
Deliver the agreed work, coordinate dependencies and validate each change.
Validate and Transition
Test the outcome, document the environment and hand over agreed responsibilities.
Optimize and Support
Keep devices updated, secure and supported over their life, where included in the engagement.
Use Cases
What You Can Achieve with This Service
The scenarios this service most often supports. Start with the one closest to your situation.
More Related Use Cases
Solutions
Related Solutions
The solutions this service helps deliver, and how it supports each one.
Technology
Technologies We Work With
The technology areas this service works with. Specific platforms and partner status are confirmed per engagement.
Who It Is For
Who This Service Is For
The organizations, teams and environments this service is designed for.
Organization Profile
- Organizations with office, remote or hybrid workforces
- Teams planning a device refresh or a move to central management
Roles and Teams
- IT and workplace leaders
- Service desk and end-user support teams
- HR, for onboarding and offboarding
Environments
- Company-owned laptops, PCs and mobile devices
- Office, remote and hybrid work
Before You Engage
What to Consider Before Engaging
Having these points ready helps scope the work accurately.
- Business objectives and how success will be measured
- The current environment, dependencies and integration needs
- Security, data handling, governance and compliance requirements
- Access to systems, and who makes decisions on your side
- The number and types of devices, users and locations
- Engagement models, support hours and pricing
Measuring Performance
Measuring Service Performance
Example measures, not commitments or results achieved by Signisys. Agree a baseline, and keep targets separate from measured results.
Device Compliance
The share of devices that meet security and update policies.
Onboarding Time
How long new starters wait for a ready device and access.
Ticket Resolution Time
How long device and workplace issues take to resolve.
Asset Record Accuracy
How closely device records match what is actually in use.
Why Signisys
Why Work with Signisys
How Signisys works, from the first assessment to handover and beyond.
FAQs
Frequently Asked Questions
Common questions about end-user computing and device lifecycle services.
What does the service include?
Device lifecycle management, endpoint management and security, digital workplace and collaboration tools, and end-user support. Each engagement is scoped to what you need.
Which business needs does it address?
Typical needs include managing devices consistently, protecting remote workers, speeding up onboarding and keeping accurate device records.
Can the service work with our existing devices and tools?
Yes. The work starts from your current devices, management tools and support process.
What information is needed to scope the work?
The number of users and devices, locations, current tools, security requirements and how onboarding and support work today.
How is success measured?
Agree a baseline for a few measures, such as device compliance, onboarding time and resolution time, and track them over time.
What affects delivery time, scope or cost?
Mainly the number of devices and users, locations, the tools in place and how much of the lifecycle is in scope.
Related Content
Related Outcomes, Industries and Partners
The business outcome this service supports, through endpoint security, related industry and partner pages, and practical guides.
Industry
Solutions for Education Industry
Business Outcome
Strengthen Cybersecurity and Reduce Business Risk
Technology Partner
ScaleFusion Solutions and Services
Technology Partner
HP Solutions and Services
Technology Partner
Lenovo Solutions and Services
Discuss Your Device Needs
Tell us about your goals, current environment and priorities to explore an approach that fits your needs.