Overview
What Is Digital Workplace and Endpoint Management?
Secure, centrally managed devices and collaboration tools that let people work well from anywhere.
The Need
- Staff working across offices, homes and travel
- Devices that are hard to set up, update and secure
- Collaboration tools that are underused or poorly managed
The Approach
- Manage and secure devices from one platform
- Set up collaboration tools that teams actually use
- Support users with clear, efficient help
Assumptions and Dependencies
- An inventory of devices and users
- Agreed device and security policies
- Identity and access management in place
Challenges
Challenges This Solution Helps Address
The problems that most often lead organizations to look at digital workplace and endpoint management.
Solution Fit
Is This Solution Right for Your Organization?
Signs that digital workplace and endpoint management is likely to help, and what to check before you start.
Business Owners
- IT and end-user computing leaders
- Security teams
- HR and operations leaders
Typical Triggers
- A move to hybrid working
- A device refresh or new operating system
- Rising support tickets or security incidents
Environment
- Windows, macOS, iOS and Android devices
- Collaboration suites and business applications
Fit and Dependencies
- Works best alongside identity and access management
- Results depend on device enrollment and user adoption
What It Includes
What the Solution Includes
The main elements and the role each plays. The exact scope is agreed for each engagement.
How It Works
How It Works
A phased rollout, so users are supported at each step.
Assess
Review devices, tools, policies and support processes.
Design
Agree device standards, policies and the collaboration setup.
Deploy and Integrate
Enroll devices, apply policies and configure collaboration tools.
Validate
Test with pilot users and check security and experience.
Operate and Improve
Monitor compliance and support trends, and improve over time.
Use Cases
Use Cases This Solution Supports
The scenarios this solution addresses. Start with the one closest to your situation.
Services
Services to Help You Implement and Operate It
The Signisys service that delivers this solution.
Technology
Platforms and Technologies
The technology areas involved. Specific platforms and partner status are confirmed per engagement.
Implementation
Planning a Successful Implementation
Points to review early, so the work is scoped accurately.
- Company-owned and personal devices
- Operating systems and applications to support
- Data protection on devices and in collaboration tools
- User training and communication
- Support model and service desk capacity
- Engagement model and ongoing support
Measuring Success
How to Measure Success
Example measures, not results achieved by Signisys. Agree a baseline, and keep targets separate from measured results.
Device Compliance
The share of devices meeting security policies.
Setup Time
How long it takes to give a user a ready device.
Support Tickets
Device and workplace tickets per user.
Tool Adoption
How many people use collaboration tools regularly.
Our Approach
How We Deliver This Solution
How Signisys works, from the first assessment to handover and beyond.
FAQs
Frequently Asked Questions
Common questions about digital workplace and endpoint management.
What business problem does this solution address?
Devices that are hard to manage and secure, and collaboration tools that do not help teams work together.
How does the solution work?
It manages and secures devices from one platform, sets up collaboration tools and improves user support.
Which environments can it support?
Common desktop and mobile operating systems, and collaboration suites.
What prerequisites should we assess?
Your devices and users, policies, identity setup and support processes.
Which services are available to implement it?
End-User Computing and Device Lifecycle, covering assessment, implementation and ongoing improvement where agreed.
How do we know it is working?
Agree a baseline for measures such as device compliance, setup time, support tickets and tool adoption, and track them over time.
Modernize Your Workplace
Share your objectives and current environment with Signisys to discuss the approach, requirements and next steps.