Overview
What Our Consulting and Managed Services Cover
Advice and ongoing support to plan, run and improve IT, with clear ownership and reporting.
Types of Work
- IT strategy, assessment and roadmaps
- IT service management and service desk improvement
- Cost, asset, license and vendor governance
- Business continuity and disaster recovery planning
- Operations automation and managed services
Environments
- On-premises, cloud and hybrid IT
- Single and multi-site organizations
- In-house and outsourced IT teams
Scoped Separately
- Hardware, software and license purchases
- Large implementation projects, scoped through the relevant service
- Service levels and support hours
- Regulatory certification, which remains with accredited bodies
Challenges
Challenges We Help Address
The common problems that lead organizations to look for IT consulting and managed services.
What We Deliver
Our Consulting and Managed Services
What each service covers and the value it is intended to bring. Engagements include only what you need.
Our Approach
How the Service Is Delivered
A staged approach, agreed with you at the start of each engagement.
Discover and Assess
Understand your business priorities, IT services, costs, risks and how support works today.
Design and Plan
Define the recommended approach, scope, responsibilities and milestones.
Implement and Integrate
Deliver the agreed work, coordinate dependencies and validate each change.
Validate and Transition
Test the outcome, document the environment and hand over agreed responsibilities.
Optimize and Support
Run and improve agreed services, with regular reviews and reporting, where included in the engagement.
Use Cases
What You Can Achieve with This Service
The scenarios this service most often supports. Start with the one closest to your situation.
More Related Use Cases
- Automate IT Service Requests and Approval Workflows
- Test Disaster Recovery Plans and Readiness
- Improve Disaster Recovery Time (RTO) and Data Recovery (RPO)
- Standardize IT Across Multiple Offices and Sites
- Track Software Licenses, Vendors and Renewals
- Reduce Cloud Costs
- Assess and Reduce Cybersecurity Risks
- Assess AI Readiness for Your Business
Solutions
Related Solutions
The solutions this service helps deliver, and how it supports each one.
Technology
Technologies We Work With
The technology areas this service works with. Specific platforms and partner status are confirmed per engagement.
Who It Is For
Who This Service Is For
The organizations, teams and environments this service is designed for.
Organization Profile
- Organizations without a clear IT roadmap
- Teams that want to share or hand over day-to-day IT work
Roles and Teams
- Business and IT leaders
- Service desk and operations teams
- Finance and procurement, for cost and license governance
Environments
- On-premises, cloud and hybrid IT
- Single and multi-site organizations
Before You Engage
What to Consider Before Engaging
Having these points ready helps scope the work accurately.
- Business objectives and how success will be measured
- The current environment, dependencies and integration needs
- Security, data handling, governance and compliance requirements
- Access to systems, and who makes decisions on your side
- Current support arrangements, contracts and service levels
- Engagement models, support hours and pricing
Measuring Performance
Measuring Service Performance
Example measures, not commitments or results achieved by Signisys. Agree a baseline, and keep targets separate from measured results.
Resolution Time
How long requests and incidents take to resolve.
Service Level Attainment
The share of requests and incidents handled within agreed targets.
Repeat Incidents
How often the same problem comes back.
Recovery Readiness
Whether recovery tests meet the agreed recovery time and recovery point.
Why Signisys
Why Work with Signisys
How Signisys works, from the first assessment to handover and beyond.
FAQs
Frequently Asked Questions
Common questions about IT consulting and managed services.
What does the service include?
IT strategy and advisory, service management, cost, asset and license governance, continuity planning, operations automation and managed services. Each engagement is scoped to what you need.
Which business needs does it address?
Typical needs include setting IT priorities, improving IT support, controlling technology spending and making sure the business can recover from disruption.
Can you work alongside our IT team?
Yes. Responsibilities are agreed at the start, so Signisys can support, extend or take over agreed parts of IT.
What information is needed to scope the work?
Your priorities, current IT services and support arrangements, contracts, known issues and any continuity or compliance requirements.
How is success measured?
Agree a baseline for a few measures, such as resolution time, service level attainment and recovery readiness, and track them over time.
What affects delivery time, scope or cost?
Mainly the number of services and users, locations, support hours required, existing tools and the availability of your teams.
Related Content
Related Outcomes, Industries and Partners
Business outcomes this service supports, and related industry and partner pages.
Industry
Solutions for Manufacturing Industry
Industry
Solutions for Education Industry
Business Outcome
Reduce IT Costs and Get More Value from Technology
Business Outcome
Improve IT Reliability and Business Continuity
Technology Partner
AWS Solutions and Services
Insights
IT Management Insights and Guides
Discuss Your IT Priorities
Tell us about your goals, current environment and priorities to explore an approach that fits your needs.