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Use Case

Monitor Network Performance and Uptime

Monitor network performance and uptime centrally, so problems are spotted before users notice and faulty links or devices are found quickly.

The Challenge

Why Network Problems Go Unnoticed

Without monitoring, the first sign of trouble is a user complaint, and finding the cause takes too long.

Users Report First

Problems found by staff, not IT.

No Baselines

Hard to tell normal from abnormal.

Slow Diagnosis

Time lost finding the faulty link or device.

Is This Relevant?

Is This Use Case Relevant to Your Organization?

The people, moments and signals that usually bring this need to the surface.

Relevant Teams

  • Network and operations teams
  • Service desk
  • IT leaders

Common Triggers

  • Repeated network outages
  • New sites or services
  • Service level commitments

Warning Signs

  • Outages reported by users
  • No network dashboards
  • Long time to find network faults

Typical Environments

  • Offices, plants, warehouses and branches
  • Data centers and cloud connections

Benefits

What Better Looks Like

Intended benefits. Actual results depend on your environment and starting point.

Faster Fixes

Faulty links and devices pinpointed quickly.

Clear Reporting

Availability and performance reported regularly.

Capacity Planning

Trends that show when to upgrade.

Our Approach

A Practical Approach

Site by site, to a standard design. Each stage is tailored to your environment.

Assess

Review sites, circuits, equipment, performance and past incidents.

Prioritize

Rank what you find by business impact, effort and risk, and agree where to start.

Design

Agree the network architecture and a standard site design.

Implement

Install and configure equipment and migrate sites in planned windows.

Validate and Optimize

Test performance, failover and security at each site.

Technology

Technology Options

Where technology fits in the approach. Specific platforms and partner status are confirmed for each engagement.

Routing, Switching and SD-WAN

Equipment and software for site connectivity.

Network Firewalls

Security between sites and at internet edges.

Before You Start

What to Consider Before Getting Started

A little preparation makes the first assessment faster and its findings more reliable.

  • Devices and links to monitor
  • Monitoring tools in place
  • Alert routing and on-call
  • Reporting needs
  • Who will own the work and act on recommendations
  • Engagement model and ongoing support

Measuring Success

How to Measure Success

Illustrative measures. Agree a baseline first, and keep targets separate from measured results.

Network Availability

Time the network is available.

Time to Detect

How quickly issues are noticed.

Time to Resolve

How quickly issues are fixed.

User-Reported Incidents

Issues reported by users first.

Our Approach

How We Deliver Results

How Signisys works, from the first assessment to handover and beyond.

Learn More

01

A Defined Methodology

Every engagement follows the Signisys delivery methodology, with agreed stages, checkpoints and handover.

02

Agreed Baseline

Each engagement records your starting point first, so progress is measured against where you began.

03

Skills Matched to the Work

Each engagement is staffed for the platforms and skills in scope, agreed with you during planning.

04

Clear Success Measures

Success measures are agreed at the start and reviewed with you at every checkpoint.

FAQs

Frequently Asked Questions

Common questions about this use case.

What should we monitor on our network?

Availability, performance and errors on key links and devices, with alerts for problems that affect users.

Will monitoring overload us with alerts?

Alerts are tuned to what matters, with thresholds based on normal behavior.

What information is needed to get started?

A list of sites, key network devices and links, current tools and recent incidents.

Which environments does this apply to?

Offices, plants, warehouses and branches, data centers and cloud connections.

How is progress measured?

Agree a baseline for measures such as network availability, time to detect, time to resolve and user-Reported incidents, then track them over time.

Related Content

Related Outcomes, Use Cases and Guides

Where to go next: the outcome this use case supports, nearby scenarios, technology partners and practical guides.

Technology Partner

Cisco Solutions and Services

Problem Explainer

What Causes Unnoticed Network Problems? Common Problems and Warning Signs

Coming soon

How-To Guide

How to Monitor Network Performance and Uptime: A Practical Step-by-Step Guide

Coming soon

Checklist

Monitor Network Performance and Uptime Checklist: What IT Teams Should Assess

Coming soon

Decision Guide

How to Choose the Right Approach to Monitor Network Performance and Uptime: Options and Trade-Offs

Coming soon

See Network Problems Early

Share your current challenges and priorities with Signisys to explore an approach suited to your environment.

Book a Consultation

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